Frequently Asked Questions
Returns/Exchanges
▶︎Can I exchange my item for a different size or color?
You may return an unopened and still sealed prosthetic within 3 days of delivery to you. Due to sanitation reasons, I cannot accept returns on prosthetics that have been opened and tried on. Because each product is custom made specifically for the individual customer, there is a 25% restocking fee deducted from your refund. If you would like another variation, please make another purchase. It may take more than one purchase to find the right color, size, model and style. Please note that all of the proceeds go towards supporting my small business so I can continue to expand the products I offer.
You may return an unopened and still sealed prosthetic within 3 days of delivery to you. Due to sanitation reasons, I cannot accept returns on prosthetics that have been opened and tried on. Because each product is custom made specifically for the individual customer, there is a 25% restocking fee deducted from your refund. If you would like another variation, please make another purchase. It may take more than one purchase to find the right color, size, model and style. Please note that all of the proceeds go towards supporting my small business so I can continue to expand the products I offer.
International Shipping
▶︎I am being asked to pay a fee to receive my package. Why?
Many countries charge fees or duties to import items, which is based on the cost of the item. It is the buyer’s responsibility to pay these fees on their order. Please do not ask me to lower the value of your order or mark it as a gift because that is illegal.
Many countries charge fees or duties to import items, which is based on the cost of the item. It is the buyer’s responsibility to pay these fees on their order. Please do not ask me to lower the value of your order or mark it as a gift because that is illegal.
Prosthetic Use
▶︎ My prosthetic color does not match perfectly. What can I do?
A ready-to-wear product will never match perfectly. I do my best to offer as many skin tone options as possible. Alcohol based make-up works very well on silicone appliances. I have had many customers also use foundation to make their prosthetic match better with success.
A ready-to-wear product will never match perfectly. I do my best to offer as many skin tone options as possible. Alcohol based make-up works very well on silicone appliances. I have had many customers also use foundation to make their prosthetic match better with success.
▶︎ Can I paint the nail on my prosthetic?
Yes! You can use any nail polish, but be sure to use a quick swipe of NON-ACETONE nail polish remover on a cotton pad to remove. Allow to dry before touching.
▶︎ Can I wear my prosthetic in water?
Yes, silicone is water resistant so it can get wet. However, extra care should be taken to avoid losing it in the water.
Yes! You can use any nail polish, but be sure to use a quick swipe of NON-ACETONE nail polish remover on a cotton pad to remove. Allow to dry before touching.
▶︎ Can I wear my prosthetic in water?
Yes, silicone is water resistant so it can get wet. However, extra care should be taken to avoid losing it in the water.