Frequently Asked Questions
Returns/Exchanges
▶︎Can I exchange my item for a different size or color?
You may return an unopened and still sealed product within 3 days of delivery to you. Due to sanitation reasons, I cannot accept returns on products that have been opened. Because each product is custom made specifically for the individual customer, there is a 25% restocking fee deducted from your refund. If you would like another variation, please make another purchase. It may take more than one purchase to find the right color, size, model and style.
You may return an unopened and still sealed product within 3 days of delivery to you. Due to sanitation reasons, I cannot accept returns on products that have been opened. Because each product is custom made specifically for the individual customer, there is a 25% restocking fee deducted from your refund. If you would like another variation, please make another purchase. It may take more than one purchase to find the right color, size, model and style.
International Shipping
▶︎I am being asked to pay a fee to receive my package. Why?
Many countries charge fees or duties to import items, which is based on the cost of the item. It is the buyer’s responsibility to pay these fees on their order. Please do not ask me to lower the value of your order or mark it as a gift because that is illegal.
Many countries charge fees or duties to import items, which is based on the cost of the item. It is the buyer’s responsibility to pay these fees on their order. Please do not ask me to lower the value of your order or mark it as a gift because that is illegal.
Prosthetic Use
▶︎ The skin tone does not match perfectly. What can I do?
A ready-to-wear product will never match perfectly. I do my best to offer as many skin tone options as possible. Alcohol based make-up works very well on silicone appliances. I have had many customers also use foundation to make their product match better with success.
A ready-to-wear product will never match perfectly. I do my best to offer as many skin tone options as possible. Alcohol based make-up works very well on silicone appliances. I have had many customers also use foundation to make their product match better with success.
▶︎ Can I paint the nail on the nail?
Yes! You can use any nail polish, but be sure to use a quick swipe of NON-ACETONE nail polish remover on a cotton pad to remove. Allow to dry before touching.
▶︎ Can I wear silicone in water?
Yes, silicone is water resistant so it can get wet. However, extra care should be taken to avoid losing it in the water.
▶︎ What is the difference between a basic and realistic style?
The basic style is the most affordable option. These are made with one solid skin tone and not made to look real. The nail has a bright white tip.
The realistic style is made with two skin tones (one for the topside and one for the underside). The nail is more natural coloring and is available in any length. The realistic style also comes with a liquid silicone filler so you can permanently fill the prosthetic more on the interior if needed or customize the interior to take the shape of your residual tip.
▶︎ What is the difference between a tip and full finger?
The short fingertip is filled solid from the top down to the bottom edge of the nail and the rest is hollow. Whereas, the full length finger is filled solid from the top down to the DIP joint and the rest is hollow.
Yes! You can use any nail polish, but be sure to use a quick swipe of NON-ACETONE nail polish remover on a cotton pad to remove. Allow to dry before touching.
▶︎ Can I wear silicone in water?
Yes, silicone is water resistant so it can get wet. However, extra care should be taken to avoid losing it in the water.
▶︎ What is the difference between a basic and realistic style?
The basic style is the most affordable option. These are made with one solid skin tone and not made to look real. The nail has a bright white tip.
The realistic style is made with two skin tones (one for the topside and one for the underside). The nail is more natural coloring and is available in any length. The realistic style also comes with a liquid silicone filler so you can permanently fill the prosthetic more on the interior if needed or customize the interior to take the shape of your residual tip.
▶︎ What is the difference between a tip and full finger?
The short fingertip is filled solid from the top down to the bottom edge of the nail and the rest is hollow. Whereas, the full length finger is filled solid from the top down to the DIP joint and the rest is hollow.